Bad Service? More like no service.

It's laughable that their tagline is "Pure internet joy!" I've selected the "Bad Service" category, as there is no "Zero Service" option. I'm just here to second all the other cautionary tales on this website, to strongly recommend trying to do business with this lot. For a large company with an automated ticketing system, they're incapable of actually closing a loop and responding timeously to a logged query. It's just fine to them to just ignore your unresolved query, until you come back 2 weeks later to ask about it. In my case, their inept CEO, Gian, sent out a marketing mail offering fibre access, I checked its availability at my address, and signed up. They said it could take up to 12 weeks. Then, after the 12 weeks had expired without any word from them, I had to enquire. Oh, suddenly there is no fibre available and they don't know when it will be. Sooo, why did you say it was and offer it to me? I asked them to cancel, then. 2 weeks later, once again, no response to my ticketed query. I can only imagine how much red is showing on their call centre software, and apparently it's just fine to them.