Bad service from Afrihost

In December I was looking at getting Fibre. I contacted Afrihost and after filling in all my details I was asked for my Bank details for them to verify my account for the debit order. As part of the agreement I was to pay R399 for a router to be delivered. My account was debited for the R399 and Afrihost then realized that they cannot provide the Fiber because my address is not covered even though when I put in the address it states it is covered. I did not receive the router because when I cancelled the order it was returned back to their warehouse. After contacting them every month since December I am still waiting for me refund. THis kind of service is really bad