Bad service from Afrihost

On Friday the 20th March 2020 my WiFi connection went off, well I have become used to the connection outages that usually happen once or twice a week but they don’t last more than an hour. On Friday I requested a call back as their WhatsApp was not available. Saturday morning they call me back and logged a fault. Fast forward to Monday the 23rd still no connection, mind you I am working from home and everything in my house needs internet connection. The people I dealt with had no remorse and could care less about my connection issues. I am still without WiFi as they told me they are waiting on frogfoot to accept the fault... who has a contract with frogfoot me or Afrihost? And why do I have to suffer like this when I never miss payment?

I would not advice anyone to sign up with Afrihost they are bad and terrible and do not care about their customers . MIND YOU I AM STILL WITHOUT INTERNET CONNECTION.