Bad service - Fibre and Support. STAY AWAY.

I have been a client of Afrihost for years. However, they clearly do not seem interested in my business or prioritize me as the client.

I have been having constant connection issues with the fibre provider in my area, Frogfoot since around end of April. The connection kept on dropping, bad latency, terrible download speeds, downtime, etc. I have given Afrihost the benefit of the doubt and let the issue rest, however they did absolutely nothing to try and resolve the issue. When calling today, the lady had no urgency to assist. I then asked to speak to her manager. After holding for 15mins, she got back and said that she can't reach her manager and that I need to wait longer. I then asked that her manager please mail me as I had to tend to work and I could not afford to spend more time on the issue. She assured me that he/she would, however this did not happen.

I obviously am not going to receive any help or service from Afrihost regarding this, nor any sort of refund for the lack of service for the last 2 months.

I know that Afrihost themselves aren't the ones providing the infrastructure, but by being the provider, you take the responsibility for the company providing the infrastructure, in this case, Frogfoot.

I'm seriously considering moving away from Afrihost and cannot recommend anyone to do business with them if they want an ISP that cares about their clients.