BAD SERVICE

On the 18th Oct 2022 I requested ,y services to be moved to my new property, I made payment for the this on the 27th of Oct. An engineer shows up on the 5th of Nov and do a temp fix at my new address and then send me a quote of R900 for installation. Keep in mind that Afrihost advertise free installation. After a whole week of back and forth (where I had to initiate contact every single time) and keep in mind the fact that I was without service for more than a week, this is the response I get. Fibre Enquiries 8:14 AM (1 hour ago) to me

Hi there Vanessa

My apologies for the inconvenience caused.

Please note that the option you have is either to pay the reinstallation fee of R900 or we can execute the option I provided you with on my previous email of only paying R149 once the address has been delisted and a new installation can be booked.

If you need anything further, please do not hesitate to contact us.

Have a great day further

Regards Kgothatso

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