Bad service, false information and poor ethics

I app**** for an ADSL line upgrade from 4 to 10 Mbps. I was told it would take 48 hours for the upgrade, but it took nearly 3 weeks before my line started syncing at the higher rate. No explanation as to why this was the case in dozens of calls, emails and online chats over nearly the entire 3-week period. I literally wasted hours and endless frustration begging to be updated. After the issue was resolved, there was no follow-up whatsoever. <br> <br> I was also told IN WRITING that the upgraded line bundle would cost a discounted R458/month. Afrihost then completely backtracked AFTER the upgrade was done and told me I would have to pay R578/month.<br> <br> I have cancelled my account and want absolutely nothing to do with Afrihost. My main purpose here is to warn others considering Afrihost as their ISP -- expect an unacceptable level of disorganised, ill-informed and tardy service, as well as questionable business ethics (bait-and-switch tactic, not honouring agreement, breach of trust, poor customer relations).