Bad Service Delivery

<p>I called Afrihost to find out if they had a certain phone in stock and if I could collect it as I needed it urgently. It was the only condition for me to buy the phone, them having it in stock. A CS agent confirmed this so I bought it.</p> <p> </p> <p>Come Monday, I called wanted to find out if it was ready for me I was told so many excuses they literally took me up until 1.30pm to be told that they just cannot fulfil their promise. I spent allmy airtime callinging them. I was on the phone for periods as long as 30 minutes, holding for 10-15 mins. I offered to come and collect the phone myself and still got stories. I wanted a refund but I realised that my money would be only refunded some days after so I could not even get a new phone elsewhere.</p> <p> </p> <p>It went on and on and still no joy. A guy called Tristan really tried to help but he could only do so much. I asked them if I gave them another address if they would be able to deliver it within the 3-5 working day lead time they requested. They still could not guarantee this! I was told stories of backlogs and all that nonsense. </p> <p>I am really disapointed, not only that they promised falsey but also that they have no notice whatsoever of this backlog and all.</p> <p> </p> <p>Order at your own risk. Rather purchase personally in shop or use other retailers. Afrihost clearly sucks at retail.</p>