Bad service delivery

I have been paying a cell phone data bill for months with this supplier. I was out of a wifi signal, I was always under impression my afrihost cell phone data will kick in. Well to my disgust I received a cell bill of 10000 rand and it's because of out of bundle date usage. I contacted afrihost months back to activate my data but if I never changed my account from uncapped to capped, I was not aware my data I've been paying for months was not active. This is not acceptable as I contacted afrihost in this regard. I'm a disabled person who uses private phone for NGO work but these costs are absurd.<br> <br> Afrihost needs to reimburse me