BAD SERVICE! Can not deliver what they sell.

So I moved from my current ISP to Afrihost just as I always get good service and I like afrihost. When I signed up for the 50mb fibre package I called afrihost and ask how this will works. They said I need to cancel with my current ISP and when they cut off I need to phone them and they will do the cutover on frogfoot's side then we will be offline. They said we could be offline for a few hours in that period. So my old ISP cut off at friday and I called afrihost to inform. I spoke to 1 guy and he escalated without any ticket number so I could not phone and follow up on this request. Phoned and mailed over the weekend and then they asked for everything again and so we wait again. Phoned Monday (today) and they created another ticket and said they escalated it again (the sme as friday) and we are STILL without internet. we are 4 people that cant work from home now!!!!