Bad service

I have logged several issues with Afrihost via whatsapp but it seems like theissues never get logged on the system because when i try follow up the agents never pick anything up and i have to redo all the test.

I upgraded to 100megs but i am still only getting 50.

can we please get someone to resolve the below issues

1. speed issues, account says its on 100megs but i am still only getting 50

2. when I first signed up, a router was delivered. I was having speed issues and I requested a replacement. I was charged a delivery fee for this but the replacement router was never delivered. Everytime I have queried it i get told that my colleague Amos took delivery of the router. This was for the initial router i received when I signed up and not the replacement router. I requested my account to be increased to 100megs, I was billed for it but my line is still to 50megs.

I would like these amounts to be paid back into my account via EFT