Bad Service

Since we had Fire installed with Afrihost on June 1, 2020, we had numerous buffering issues. Some days we cannot stream anything on the TV as it just buffers the whole time. We truly thought it was because of the Lockdown that everyone was streaming more than usual and that's why. But on Oct 26, 2020 I reported this problem as it just got worse and worse! We had to turn of all other devices and still we wasn't getting any joy out of our fibre. The consultant told me he will reset the line, and after words it was going better. I was able to chat to a Metro Fibre manager who was really upset about the problems we experienced and wanted to sort it out for us but because we had our contract with Afrihost he could do nothing without their consent. So I contacted Afrohost yet again, this time they told me to send a report which I did, and nothing happened, the service was getting worse and the Fibre is unbearably bad. They keep on having excuses about we should upgrade to a 20meg line but the person from Metro Fibre told me that a 10 meg was more than enough. I have now send reports to them 4 times and still they do not send out a technician to check if the fibre line itself is the problem. No they want us to reset the line constantly! I'm really tired of their excuses and are cancelling my contract with Afrihost and going to Metro Fibre directly!