Bad Service by Afrihost

I’m not sure who else has experienced this and it may seem trivial to some, but I have used Afrihost ever since my place of residence got access to fibre as I was limited in my options. At first I had no complaints as everything was within my price range and also the network was more than sufficient for myself and family. I noticed every few months or so I would get an email advising that they were upgrading their lines and an extra R50 would be charged but I was essentially getting a better line. Until recently I realised that I have been forced into paying R800 a month for a line that I never asked for. I downgraded on the client zone portal within March as I simply found it ridiculous to pay that amount when most average households would never need 75mb/s speeds. The downgrade was successful and I was debited R527 which was much better Until recently I received a mail to advise that it was a mistake on their side and the line I chose no longer exists and therefore I have been moved to the lowest option, yet again my bill is R797 pm. No choice , no options And when I expressed my frustrations via the WhatsApp channel I was met with a very laid back attitude advising me that it was no mistake.

I’m very disappointed and will be moving my services else where, normally I would not rant about things like this but I feel when someone is ****** of their ability to choose , that’s when it becomes unfair.