Bad service by Afrihost

I have had the worst experience from Afrihost. They continuously debit the wrong account despite several efforts in updating my banking details. Then they suspended my account and later apologised . I have been battling with them since March and Eric acknowledged their mistake however the same problem happened again now Simone send me an email saying I never updated my account. I called their office and as usual you wait 15min then finally the guy who answered said i must send a callback cause he cannot assist. THEMBA called me back after 30 minutes and he says i must pay the outstanding balance plus penalty fee of 50.00 and i said it's not my fault that they keep debating a wrong account so I can't be liable for that. He then put me on hold and later said Eric will call me back. That was yesterday midday, my account is suspended i cannot receive emails. In the afternoon I send Themba an email that Eric hasn't called. He didn't bother to respond. I also send Eric an email and still no response from both of them. It's so pathetic cause the same amount they say I must pay it's for service not rendered.

The worst Internet service provider i have come across. They should change their name to AFRIWORST