Bad service, bad support

I recently moved to a new property we bought, which had an existing fibre installation and it only needed to migrate to my name. This has been 2 weeks ago after I was told 2 working days. Currently, I am using mobile (expensive) data to work from home as I require a proper internet connection.

I am not being given feedback from their support without asking and when I do, it is mostly generic answers of "We will ask X and Y and get back to you". That never happens. I literally have been following up every morning and only get this ****py reply in the evenings.

To save you some time I will advise the following: Find another ISP who actually tries and succeeds at resolving issue and realise the importance of their clients.