Bad service and now i have a billing problem

Good day <br> please can your account manager resolve this as I have requested on the 18th Dec to debit my account from your client zone, I was advanced the request was successfully submitted. <br> I left it there because its Dec we get early our salaries. <br> now you guys deducted nothing and is becoming my problem after I gave the early deduction instruction<br> I have send the help mess to your service desk since yesterday with no reply