Bad Service and No Feedback

It has now been 10 days since your last reply and almost 2 months since I app**** for the Fibre, is there any chance I can get some feedback. Currently I sit with no Fibre and a DSL line that syncs way below what it is supposed to, even though I have logged tickets complained on facebook phoned support and communicated with your social media support consultant I am receiving no joy from you as a company.

So to break it down:

1. I have a 8Meg premium uncapped bundle that currently only syncs at 5mb down and 300 kb up. 2. I have app**** for fibre on the 19/06/2017 but no joy from you yet., 3. I have used all your support channels with no joy as no one can assist me with my problems. 4. I can't communicate directly with Telkom as my line is with Afrihost. 5. I have logged a ticket through afrihost for telkom to come see what's wrong with my line. It was logged on the friday but it was closed on the monday with the problem persisting. 6. I can't fully utilise my dsl as the problems above does not allow it I have only consumed 55 GB in 15 days as it is all I can get out of it(I used more than that on my 2mb line before)

I need a solution from you as a company to what to do now as I am plain afrikaans GATVOL!