Bad Service and no connection

Good day, I would like to express my dissatisfaction with the ISP and how unhappy I am because of the service that is so poor and the fact that I'm on the line with your agents everyday but my issue cannot be resolved. School holidays are coming up and it's becoming a real concern for me. I activated the line on the 24th and ever since I've not had a proper connection, I cannot work either because both me and my husband work from home so this is really affecting us. No one senior has contacted me yet as I have previously requested it, however I just got a different agent telling me a different story and logging a better fault/ticket with Vuma who never seems to attend anything. At this point I feel like signing up elsewhere where I would be guaranteed better service. Regards, Liezl