Bad service and lack of knowledge

Afrihost might have friendly and well mannered staff, but when it comes to service and quality of service, they are lacking big time! I have 3 contracts with them and in Monday made a purchase for on of the numbers for R200 airtime. (Usualy this goes through immediately) but after a while I tried again, as it was not reflecting.

It then added R400 airtime and I contacted their whatsapp helpline to explain the situation and asked that R200 be reversed as I will not have sufficient funds in my bank account to pay both.

They then directed me to their accounts department and assured me that they will be able to do the reversal. I contacted them and after a huge fight with Lindelani and Fezile they advised that the fault was the whatsapp consultant who gave me the incorrect information and that they will not be able to reverse the airtime as it is supp**** by MTN?????

Now the debit order has gone through and reversed and all because of their lack of knowledge, poor systems and proper training.

I now have to borrow money to pay Afrihost, but will definitely cancel all contracts with them once payment is made.

This will be posted on other social media platforms aswell.