BAD SERVICE AND INCORRECT INFORMATION

We received our router on Friday 28th February with a note that followed saying the service is configured and ready for use. This was not the case and I waited for the Saturday for assistance in which I spoke to Mali with my issue via Whatsapp. He had me running through a number of steps which I found out later was incorrect and I had to wait until Monday for feedback. I then spoke to Elvirna on Monday who directed me to another person, Zuyhanda. Zuyanda then had me convinced it was the APN settings that was incorrect and sent me the correct settings with a call back however when I received the call back from Fumane at 7:30pm last night, she advised this was also incorrect as the SIM card was not activated. As a new customer, this service is TERRIBLE!!!