Bad service and communication

8 moved into a new property and the previous tenants was with a different isp

After almost a month of non stop issues I managed to place an order and pay only to now find out I need to wait 30 days from date that previous tenants cancelled with previous ISP in order for my line to be activated none of which was told to me previously please give me back my money so I can move to a different ISP as I'm now losing out on work as I work from home and not having fibre is inconveniencing me