Bad service and bad value for money with Afrihost

I pay a premium to Afrhost for 1000mb down and 200mb up, at best I get 300mb down and 200mb up, I have reported this to Afrihost on numerous occasions, I have done all the tests that was requested and according to Afrihost they have escalated and logged a ISP call. It has been 3 weeks now and i can't get any feedback from Afrihost, none of the mails that i have sent requesting feedback have been responded too, when trying to contact the Fibre support Managers, they are never avialable and never return your calls. I have had to resort to sending the Afrihost CEO an email and hopefully he will respond