Bad Service Afrihost- Tired Customer

Bad service: I am writing to formally complain about the unacceptable service we have experienced. We have now been without internet for five days after our line was disconnected without any clear reason. During this time, we have had to repeatedly chase for feedback, yet there has been no meaningful communication or resolution. Each time we call, we are transferred to a different person who logs a new ticket instead of progressing the existing issue. There is also no way to speak to a manager or team leader, as they are never available. This level of service is extremely disappointing, particularly as we pay our account in full every single month and have never had any payment issues. We expect a reliable service that meets a reasonable standard.

We urgently request: Immediate restoration of our internet connection Clear feedback on the cause of the disconnection Escalation of this matter to a responsible manager Compensation or credit for the period without service as we had to make other plans with the internet as we work from home Please treat this matter as urgent. I look forward to your prompt response and resolution.