Bad service Afrihost and Vumatel

I am extremely unhappy and not getting any proper feedback that Afrihost is waiting on Vumatel

My service was cancelled on Saturday and I was told it’s due to a failed payment. I sent Afrihost the proof of payment.

This message about a fibre installation is pending since Sunday We are waiting for Vuma Reach to schedule your Fibre installation Payment Received 07 JUN 2024 AT 16:06 Order Accepted Payment Successful Transaction ***-f93f-437e-bb10-e66ff434e087 Order Submitted 23 JUN 2024 AT 10:06 Order Number: OVR-***

Upon enquiring again about the WiFi activation I got the same message that was previously posted “ “ Delay caused: Vumatel is currently having their Dev team attend to the delay in activating your services as this is due to an error systematically fro their end, I will follow up to check progress, should I have any feedback I will update you accordingly”

Clearly this is just a cut and paste as the same error I see “ systematically fro their end” as to from their end.

I would like Afrihost or Vuma to get back to me on this platform and explain when my WiFi will be restored.