BAD SERVICE

We struggle since Wednesday 1 May 2024 to be connected. The account with Afrihost is in the name of my son on my premises. He lost his card. App**** for a new card. He forgot to adjust his online details. Afrihost payment never went through, service was suspended without finding out why payment never went through. We made contact with Afrihost. He changed his details. Apparently they struggle to get the money from his account. As his dad, I added my banking details also and still no success. Am on whatsapp with there support staff but still no success. We can't even phone them for assistants. They don't even have alternative options to make payment. There aftersales support is poor