Bad service

I app**** for the 100gigs for R109 per month on Saturday 30/11/2019. They requested a copy of my ID to verify my account, I sent it on the 30/11. Mnday 02 I received another email requesting my ID copy, I resent the previous email, this occurred on 03/12 as well. I then resent another copy of my ID, with this happening they already debited my account for 2 months which I find ridiculous as I app**** for this product on the 30/11.

I just received another request for a copy of my ID which I have 3 times, keep in mind I haven't received any data to date. I requested to cancel this product and I'm still waiting for a response.