Bad service

I app**** for service in April. After a week is saw on the website that there was an issue on 3/5/2026. I called them. Only after pushing was the issue addressed. A week later, I still have the same issue. Again, I follow up. The plug wall is broken. After speaking to agent Ryan, he told me that the service is active. He was such a great agent that it was above even to read my message with a photo. Now the service is active. Just not sure where to connect it to, as the wall socket is broken. I told them I am getting charged for a service that is not working. Once I requested that he cancel, he wanted to charge me R999, stating that it was not his problem that Vuma tel not fixing it. I have a contract with Afrihost and not Vuma Tel. Once I asked the agent for his full name its against the policy. It seems giving a client a service he is paying for is also againt there policy.