Bad service

I would like to bring it to you that I have not had the best services from you this time around. I purchased data for an existing MTN sim card on the 25th of May 2022. The status has been "Request sent to MTN" since the 25th of May 2022. Now based on your website and communication, provisioning takes up to 72 hours. It's been two full weeks of no explanation as to what's happening. Every time I chat with someone on WhatsApp there's a different story. I've been told that the service is active, there have been 3 escalations with no solutions and I'm tired of this. Can someone there by Afrihost who cares let me know why provisioning a sim card has taken two weeks?