bad service

I HAVE BEEN A CLIENT OF AFRIHOST FOR SOME TIME, THE PAST YEAR I HAVE BEEN HAVING MORE ISSUES. FEBRUARY 2024 I HAD TO CANCEL MY OPEN SERVE LINE AS I HAD NO SERVICE FOR NEARLY 2WEEKS. NO TECHNICIAN WAS SENT OUT TO LOOK INTO THE MATTER AND THEIR WAS NO ESTIMATE TIME FOR REPAIR. THIS HAS FORCED ME TO CHANGE FROM SERVICE PROVIDER. I REFUSED TO PAY FOR SERVICE I DID NOT HAVE. WE GOT THE LINE FROM AFRIHOST AND HAD FEW MINOR ISSUES BUT EVERYTHING SORTED NOT HEARING NOTHING FROM THEM REGARDING THE OPEN SERVE LINE. PAYMENT WENT DOWN AS IT SHOULD BUT NOW DECEMBER 2024 I APP**** FOR AN UPGRADE ON MY LINE, THIS WAS A CHRISTMAS SPECIAL RUNNING. AS I APP**** FOR THIS UPGRADE ALL OF A SUDDEN I RECEIVE EMAILS THAT MY LINE WILL BE SUSPENDED ON THE 27TH OF DECEMBER 2024. I MADE NUMEROUS PHONE CALLS REGARDING THIS MATTER WERE THE FIRST LADY SAID THEY MADE A MISTAKE AND ADDED A NEW LINE, SHE WOULD ESCALATE THE MATTER BUT I NEVER GOT FEEDBACK. AGAIN I REQUESTED A CALL BACK AND AGAIN NOTHING, I MADE A THIRD CALL AND A FOURTH. THIS TIME ON THE 23RD DECEMBER 2024 THE LADY MENTIONED THAT THEY ARE BILLING ME FOR THE OPEN SERVE LINE. 10 MONTHS LATER SERIOUSLY. SHE PROMISED TO PHONE ME BACK ON THE SAME DAY WITH ANSWERS, SHE HAD TO SPEAK TO THE TECHNICAL TEAM TO INVESTIGATE IF THE SERVICE WAS OFF DURING THE CERTAIN PERIOD THAT LEAD TO OUR CANCELLATION. SO NOW I'M ASKING WHY ONLY 10 MONTHS LATER AND YET WITH INVESTIGATION PENDING THEY STILL DISCONNECTED SOME OF MY SERVICES TODAY ON THE 23RD. I'M PLANING ON CANCELLING MY SERVICES COMPLETELY