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Anthea W
1 reviews | Active since Apr 2018
20 Jun 2024, 17:34
Bad service
I had a problem with my online payment. They could not resolve my problem and kept saying they waiting on Vuma. If they cannot service a community they should let us deal with Vuma direct. I made a payment the 1 St of June directly to Afrihost as I was desperate to restore my WiFi only to be told I must pay Vuma direct . However I am still waiting for my refund of R399 that’s really sad
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Anthea W's updateReviewer Update
22 Jun 2024, 14:14I am extremely frustrated with the service and response I get from Afrihost. I reported that I have no internet connection this morning at 7.05 as my WiFi is off and it’s 14.12 and still no connectivity. I have been told to unplug the router and wait for 10 to 20 minutes. This did not work and May I add that I’ve sent several messages and each time a different consultant responds saying I must unplug for 10 to 20 minutes. I have requested they send a technician but they totally ignored my request. Clearly Afrihost is incapable to deal with the Vumatel complaints. Im a paying customer if I have a problem Afrihost must sort it. The worst ISP
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Anthea W's update22 Jun 2024, 14:14
Reviewer Update
I am extremely frustrated with the service and response I get from Afrihost. I reported that I have no internet connection this morning at 7.05 as my WiFi is off and it’s 14.12 and still no connectivity. I have been told to unplug the router and wait for 10 to 20 minutes. This did not work and May I add that I’ve sent several messages and each time a different consultant responds saying I must unplug for 10 to 20 minutes. I have requested they send a technician but they totally ignored my request. Clearly Afrihost is incapable to deal with the Vumatel complaints. Im a paying customer if I have a problem Afrihost must sort it. The worst ISP