1 reviews | Active since Mar 2015
Bad Service
I have been waiting 3 months for Afrihost to solve a problem with Telkom. My internet has been syncing at 0.5Mbps, whereas I pay for 4Mbps. Packets are dropping and tracert drops at Afrihost's servers. They keep blaming the router and blaming Telkom, however I have 2 routers that are relatively new. My business has taken a massive hit because of this and we have lost a lot of money. I am on a business bundled line and Afrihost is supposed to fix the line with Telkom as they promise. If it is Telkom's problem then they need to fix it with Telkom, as that is what I pay them to do. I am disgusted with Afrihost's service and I want 3 months worth of money back. If this problem happens again with them I want that money back for that month as well. I am absolutely appalled that it has taken 3 months for Afrihost to solve a problem with the line...
We are sincerely sorry that you have had this poor experience.
We will need to look further into the matter, but we must clarify that Telkom manages and repairs DSL lines, and we manage that relationship on your behalf. If there is a phsyical fault on the line, we do our absolute best to pursue a quick solution for our client, but some severe faults may take time to resolve. We will continue to look into this on your behalf or offer you any possible alternatives to resolve the query to your satisfaction.
Please email us on *** so that we can have our team look further into this query. Please include all of the relevant Telkom and Afrihost account information for our team to follow up.
Regards
The Afrihost Team
We are sincerely sorry that you have had this poor experience.
We will need to look further into the matter, but we must clarify that Telkom manages and repairs DSL lines, and we manage that relationship on your behalf. If there is a phsyical fault on the line, we do our absolute best to pursue a quick solution for our client, but some severe faults may take time to resolve. We will continue to look into this on your behalf or offer you any possible alternatives to resolve the query to your satisfaction.
Please email us on *** so that we can have our team look further into this query. Please include all of the relevant Telkom and Afrihost account information for our team to follow up.
Regards
The Afrihost Team