Bad Service

I am extremely disappointed in the service I have received as a new customer, Fibre laid no router, none of this was explained to me. I am without internet for the past two days and counting. I contacted their supposed customer service, which mind you is only available mon-fri on the weekend it's a whatsapp number, with automated delayed responses on the other side. I am beyond irate as I did not anticipate this kind service from Afrihost. I was told by the consultant that I had to call that I can't track the delivery of the router, I must just wait it will be delivered in the next 7 days... Thank you very much, no internet for another week And mind you they have an invoice already generated... Somebody help!!!!!!