bad service

Terrible service, I requested that my line is installed and stated that I want to pay on the 25th of the month because it's my pay day. Everything I wanted was explained by me and yet I was made to believe that it was all sorted and everything. To my Suprise my wifi is off, when i spoke to the agent there was no empathy or anyway of how they can help me, i explained that i am working from home and needed this line to be active, i dont have money now only 25th. Now im lost a half of the days work.