bad service

I am supper annoyed at Afrihost's service and the experience as a first-time customer. I signed up with one of your agents on WhatsApp on the 31/12/2025, when a face-to-face agent that had approached me failed to sign me up after had done what was required of me to move my services to you. I was thrilled to change my current service provider because they were pricey comparison to you, however what i am now experiencing is leaving a bad taste to my mouth.

After the face-to-face agent failed to assist me, I took the initiative and contacted them via WhatsApp, an agent assisted me step by step in joining, when I saw the amount added for the router i asked if I would had to pay that amount as I was moving over and he advised that the router was not necessary, based o His advice that selected, also in my mind I had assumed that the router came standard with the package.

I was surprised when i called their service center this morning[03/01/2025] to find out that the router had to be selected and that i would not have to pay for it, then I was assisted to adding the router and was advised that I should give them a call if i have not received an email advising to collect around 1 PM, I requested a call back at 12 PM and was told the router had not been configured, requested another call back around 2h30 which i received 30 minutes later after requesting another call back. was told again by Lesego the agent assisting me the router was still not configured. i am still waiting for a router i was supposed to collect at 1h00 and i am still with ought internet but my account has already been debited.