bad service

This is to the CEO I must say dealing with your company has been the most frustrating and pain full experience I have ever had. I thought MWEB was bad but you guys take the cake. At least MWEB would make up charges but they delivered. You you 3 weeks and I still don't have fibre or LTE . First your people cancel my order with out my permission then I'm forced to take another service then I'm told it will take 10 days to get the sim card. My fibre order is another story. If I don't call ask for updates nothing will happen. Please retrain your people some of them don't want to be there and they take it out on us . Paying customers. Or maybe it's just me but. I believe you go to big to quickly and you stuff has a I get paid any way attitude. Do you guys really listen to the calls or it's just another lie any way will change my name to a white one and hopefully my orders will be prioritised.