Bad service

On the 17/05/2024, I spoke to a lady from Afrihost. I was placing a new order for fibre installation, my address is 1636B she captured 1696b on the system. Afrihost send me a payment link for the incorrect address, unfortunately I made a payment to that link with incorrect address. On the 18th I contacted Afrihost trying to find out about the progress of my order, only to find out I paid on behalf of someone. I requested a cancellation and funds to be allocated to the correct address. Still today I’m still waiting for my order and funds to be allocated to the correct account. I countlessly contacted Afrihost even today, their consultants promised to get back to me and nothing is happening. I’m now loosing my patience because of their bad client service and they taking their clients for granted. How can the matter drag this long 😢 I feel helpless.