BAD SERVICE

BAD SERVICE AT AFRIHOST.

I REQUESTED MY DEBIT ORDER BE CHANGED ON THE 21ST OF MAY 2021 TO THE 7TH OF THE MONTH AND THE CONSULTANT ADVISED THAT THEY ONLY ALLOWED TO DEDUCT ON THE 1ST OF EACH MONTH. TO AVOID UNPAID DEBIT ORDERS ON MY ACCOUNT I ASKED HIM TO CANCEL MY SERVICES BY THE 31ST OF MAY. HE SAID HE CAN ONLY SCHEDULE THE CANCELLATION FOR THE 1ST OF JULY BECUASE THERE IS A 30 DAYS NOTICE. ON THE SAME DAY I WENT TO CLIENT ZONE AND CANCELLED IMMEDIATELY, BUT THEN AGAIN I REALISED I WILL STILL BE BILLED SO LET ME RATHER WAIT FOR THE 1ST OF JULY FOR THEM TO CANCEL IT. WHICH I RECONNECTED IMMEDIATELY, KNOWING THAT THEY PROMISED ME THEY WILL CANCEL ON THE 1ST OF JULY. NOW I AM BEING TOLD THAT I CANCELLED MY CANCELLATION, I NEVER SENT THEM AN E-MAIL NOR CALL THEM TO CANCEL MY CANCELLATION. I HAVE BEEN SENDING SEVERAL E-MAILS TO FIX THIS BUT IT DOESNT GET RESOLVED. TODAY I DECIDED TO CALL THEM AND THE CONSULTANT HUNGED UP ON ME. POOR SERVICE!!!!!!