Bad service

One star is more than what Afrihost deserves. We signed up with Afrihost recently and we regret doing that! Apart from other frustrations of being able to get connected in January, we have been without internet since 17/02/2024, due to an outage. Since the outage we are still without internet. Despite all the calls, whatsapp conversations, begging, asking nicely, we are still without internet. Tonight will be the 10th without internet. Consultants cannot help us and they refuse to put our calls through to a supervisor or a manager.

Last week Wednesday & Thursday, on 2 occasions we got an IT technician out to our premises, (whose account we are responsible for!!!) , to contact Afrihost to try to get our internet recovered.

He connected his laptop with the box and Screenshots were taken to prove that our line was down, to which Frogfoot claimed our line is active. The IT technician, (who also is a customer of Afrihost), phoned Ah trying to get a static Public IP address to get us going, but without any success.

The consultant gave us a ref no. to lock a fault and said that within 24 hours a technician will visit our premises to fix the fault. Thirsday another Ah consultant said the ref no. is not going to help us at all because it’s not a fault but only an outage…which they could not fix up until now, 08:45 Monday morning 26/02/2024. Afrihost keeps saying it's an outage and Frogfoot claims the outage has been recovered.

Friday the 2nd last consultant which I have spoken to also said that it’s still an outage but she wanted me to reset the router. If I must put all my conversations on paper, (not to mention the hours my son has spent on the phone with them), there will be not enough paper! Every single time you phone them, it’s another person, then you must tell them your whole story right from the beginning, they start their conversation by saying ‘my apologies’, but there it stays…my apologies. I have never experienced such bad service in my entire life! We no longer want Ah as our internet provider because we don’t experience ‘pure joy’ at all and it seems like they don’t care at all!