bad service

Been an afrihost client for a while and reffered many of my friends but recently app**** for lte and the service im recieving is bad. Its been days and the router still does not work. Everyone from afrihost chat says wait. I dnt understand how hardcan it be to setup a new router. Im sent from piller to post everyone is hidding behind the "LTE Team" which we can not get on the line. I am cancelling all my services