Bad service

On the 4th of December 2022 I wanted to reactivate my fibre which I had with Afrihost for more than two years now, but it was a struggle to activate my line . I had to phone them through out December and mid Jan for them to activate my line but they could not. I spoke with a number of consultants hoping that my issue will be resolved and at some stage they sent out technicians to my house to resolve the issue but they could not.

Maybe three or four technicians came to my house each on a different day and one of the technicians changed the router but that did not help.

After my frustration with Afrihost I then decided to cancel the activation of the line since they could not assist and I ask for a refund , I was told that I used my voucher and they decline the application for my refund but when I asked them to check the fibre usage on that line, they said there was no fibre usage yet they do not want to refund me my money back.

These are emails from them: [#UIE-***1]: Payment link Inbox

Tsumi M - Afrihost.com <***> Fri, Dec 2, 2022, 1:29 PM to me

Good day, Bongani

Trust that you are well,

Thank you for contacting our client support

We sincerely apologise for any inconvenience caused.

As per our telephone conversation, kindly see below the link to update your card details.

https://help.afrihost.com/entry/how-to-manage-your-vumareach-payfast-payment-details

If you need more assistance or would like some more info, please contact us.

Hope you have a lovely day

send a message to our WhatsApp helpline: https://whatsapp.afrihost.com or visit our Help Centre: https://help.afrihost.com/Good Day, or see our FAQ page: http://faq.afrihost.com

Kind Regards

Afrihost.com Pure Internet Joy!

The power of ClientZone in your pocket: https://www.afrihost.com/app

Manage products, top up data, make payments, check the network status and more from anywhere with the new Afrihost App. Ticket Details Ticket ID: UIE-***1 Department: Connectivity Priority: High

Get help now: https://help.afrihost.com

[#QMZ-***4]: CPE picture request Inbox

Ricardo S - Afrihost.com <***> Mon, Dec 19, 2022, 2:19 PM to me

Hi Bongani,

Thank you for the attached picture.

I have updated your ticket accordingly to be assigned to the maintenance team for a technician to be dispatched.

I will provide you with further feedback as I receive it.

Warm regards Ricardo

Afrihost.com Pure Internet Joy!

The power of ClientZone in your pocket: https://www.afrihost.com/app

Manage products, top up data, make payments, check the network status and more from anywhere with the new Afrihost App. Ticket Details Ticket ID: QMZ-***4 Department: Connectivity Priority: High

Get help now: https://help.afrihost.com

[#QMZ-***4]: CPE picture request Inbox

Ricardo S - Afrihost.com <***> Mon, Dec 19, 2022, 9:55 AM to me

Hi Bongani,

I trust you are well.

Please send me a picture of the fibre cables as discussed.

Patiently awaiting your reply.

Warm regards Ricardo

Afrihost.com Pure Internet Joy!

The power of ClientZone in your pocket: https://www.afrihost.com/app

Manage products, top up data, make payments, check the network status and more from anywhere with the new Afrihost App. Ticket Details Ticket ID: QMZ-***4 Department: Connectivity Priority: High

Get help now: https://help.afrihost.com

T-***6]: POA Inbox

Nombasa M - Afrihost.com <***> Mon, Jan 9, 3:41 PM to me

Good day Bongani

I trust this finds you well.

Please kindly attach a picture of the FSAN number of the Vuma Reach Device

Please do not hesitate to contact us should you need further assistance,

Warm Regards.

Afrihost.com Pure Internet Joy!

The power of ClientZone in your pocket: https://www.afrihost.com/app

Manage products, top up data, make payments, check the network status and more from anywhere with the new Afrihost App. Ticket Details Ticket ID: UTT-***6 Department: Connectivity Priority: High

Get help now: https://help.afrihost.com

[#UTT-***6]: POA Inbox

Nombasa M - Afrihost.com <***> Mon, Jan 9, 3:45 PM to me

Good day Bongani

I trust this finds you well.

Thank you.

As per our telecom, I will keep you updated.

Please do not hesitate to contact us should you need further assistance,

Warm Regards.

Afrihost.com Pure Internet Joy!

The power of ClientZone in your pocket: https://www.afrihost.com/app

Manage products, top up data, make payments, check the network status and more from anywhere with the new Afrihost App. Ticket Details Ticket ID: UTT-***6 Department: Connectivity Priority: High

Get help now: https://help.afrihost.com

[#QMZ-***4]: CPE picture request Inbox

Ricardo S - Afrihost.com <***> Mon, Dec 19, 2022, 2:19 PM to me

Hi Bongani,

Thank you for the attached picture.

I have updated your ticket accordingly to be assigned to the maintenance team for a technician to be dispatched.

I will provide you with further feedback as I receive it.

Warm regards Ricardo

Afrihost.com Pure Internet Joy!

The power of ClientZone in your pocket: https://www.afrihost.com/app

Manage products, top up data, make payments, check the network status and more from anywhere with the new Afrihost App. Ticket Details Ticket ID: QMZ-***4 Department: Connectivity Priority: High

Get help now: https://help.afrihost.com

I was in communication as I stated with Afrihost consultants through out December and mid Jan that is a proof .