Bad Service

We were advised by several IT professionals and industry experts to move our hosting and ADSL to Afrihost. We did move and all went well for a short while. We have been experiencing problems since late 2014 and it continues to this day. Telkom has been here several times to no avail. I get no feedback to what the problem was/is from Telkom or Afrihost. Some technicians told me it is the router, other say it is the modem, other say it is the exchange, other say it is the line. We are at wits end. We have been getting several DNS server issues as well which tells me there is a problem with Afrihost's server(s)? But no feedback on this issue. Our account has been downgraded to the bare minimum as this was the solution given to us. If we downgrade we will have slower but more consistent connectivity - this was not the case. We are a company reliant on internet connectivity and have waste a lot of money. In addition, we also received no support on our 3G fai***** option we bought from Afrihost. According to the website we have coverage but the system never worked. I will never refer anyone to Afrihost. All my calls for help have been unanswered.