AN
Annelise N
1 reviews | Active since Sept 2009
26 Mar 2015, 12:49
BAD RESPONSE TIME & FEEDBACK
My router blow, Afrihost said to send it in and they would check and advise. That was 20/03/2015. On 23/03/2015 the courier collected. Its now the 26/03/2015 and all I get from Afrihost is emails saying thank-you for your enquire, the warehouse will call you. How long does it take to check a router and call a client back. I better get a call today about my router or I am cancelling my service with Afrihost.
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Afrihost.com's replyOfficial
26 Mar 2015, 13:12Hello annelisevn,
We apologise for the frustration.
Routers aren't tested at our offices but by an external vendor. The process can take 7 - 8 working days from the day they receive the router to when they return it to you or diagnose the problem.
We are still in the 7 - 8 working day wait period. We have to allow the team to go through their process. We apologise for any frustration or inconvenience this may have caused you. The router will be returned as soon as possible.
You can contact us at *** if you have any further questions.
Regards
The Afrihost Team
We apologise for the frustration.
Routers aren't tested at our offices but by an external vendor. The process can take 7 - 8 working days from the day they receive the router to when they return it to you or diagnose the problem.
We are still in the 7 - 8 working day wait period. We have to allow the team to go through their process. We apologise for any frustration or inconvenience this may have caused you. The router will be returned as soon as possible.
You can contact us at *** if you have any further questions.
Regards
The Afrihost Team
Best regards,
Afrihost.com's reply26 Mar 2015, 13:12
Official
Hello annelisevn,
We apologise for the frustration.
Routers aren't tested at our offices but by an external vendor. The process can take 7 - 8 working days from the day they receive the router to when they return it to you or diagnose the problem.
We are still in the 7 - 8 working day wait period. We have to allow the team to go through their process. We apologise for any frustration or inconvenience this may have caused you. The router will be returned as soon as possible.
You can contact us at *** if you have any further questions.
Regards
The Afrihost Team
We apologise for the frustration.
Routers aren't tested at our offices but by an external vendor. The process can take 7 - 8 working days from the day they receive the router to when they return it to you or diagnose the problem.
We are still in the 7 - 8 working day wait period. We have to allow the team to go through their process. We apologise for any frustration or inconvenience this may have caused you. The router will be returned as soon as possible.
You can contact us at *** if you have any further questions.
Regards
The Afrihost Team
Best regards,