bad latency, no service, managers with attitude

<p>ive had an issue since the 9th of november with massive latency, and afrihost still has not resolved it, it is not on my line, as i have ZERO issues with crystalweb, and afrihost has confirmed it is NOT my line or exchange.</p> <p> </p> <p>I have sent through all the tests they ask for, about 20 times, and more than 8 tests (ping, trace, speed) and they always come back and ask for them again, EVENTUALLY (after 77 days, yes, that number is right) i get passed on to their "critical care team" which is quick to ask me whats wrong and tell me they are on it, a day goes passed, nothing, i ask them, i get a reply the next day asking for the tests AGAIN, i ask them for an email to send them to (at this point i am livid with sending them to support), no reply, i ask whats happening, no reply, i ask again, no reply, eventuially someone else replies, and says its my exchange, later confirms its not, says its due to usage? whatever that means, i explain that i have been running another isp due to afrihost being so terrible, and i get good latency, i get a response to the effect of "oh, really? ummm, you will see it will happen to you there too, let me know whan that happens".</p> <p> </p> <p>Gist of the long story? Dont sign with them, rather go to crystalweb, better, cheaper, better free time hours, better latency.</p>