Bad Internet provider

In October 2017 we got fiber from afrihost , modem from octotel we took the package deal where u get modem free , in August 2018 we moved and did relocation with them we did not get new modem we used the old one at the new address , as per afrihost t&c if u cxl within 6 months u have to pay R1000 for the modem , since we moved to new address we had endless problems internet kept on going off when we phone afrihost support they couldnot manage to sort it out , after week of being offline they got it fixed worked for montb then again same problem, we work from home so we need internet again offline for week again it was sorted again after 2 days offline again same problem , I cxld my debit order and cxld my seevice with them but according to them because I did not cxl before 24 of the month will only be cxld next month, I refused to pay cause we have been offline and we went to diff service provider I cxld my service 27 sep 2018 got another provider also with octotel on 4 oct 2018 no problems with them at all ,got invoice from afrihost for Oct2018 eventhough I have not been using them oct I still have to pay for Oct according to them they sent email saying that my service will be cxld 1 November 2018 but I originally asked for 31 Oct 2018, every week got email from acc if not paying service will be suspended but there were no service to suspend cause we were at another provider since October. Sent emails to them re account everytime someone else comes back and all they say is we must settle our account everytime need to explain over and over again. In November we got another invoice of R1000 that is because we cxld but thats not correct cause we have been with afrihost and octotel more then 6 months and we still using octotel but just diff serv provider. Now we owe them R1900. We also hosted a email address with afrihost paid R25 pmonth and R97 per year renewal I said I will pay for the hosting but they said no , all services will be suspended , Around middle November 2018 got another invoice for host renewal of R97 I emailed them and asked them to cxl this on inv it showed a debit order will go off 2 Feb2019 but I cxld it and on 2 Feb 2019 a debit order went off for R97 so I instructed the bank to reverse that and cxl the debit order, emailed them told same story all over again and this is what I got back

Hi,

I trust that you are well :)

We shall cancel the renewal of the domain 2-shots.co.za. On checking your account, you have an amount of R1967.00 (excluding the renewal fee) outstanding on your account. You may make the payment for the same via your ClientZone to cancel all the services from your account.

As I understand they will only cxl everything once the balance is settled which is pathetic cause all services was asked to be cxld 3 months ago.

Dont use afrihost they just don’t understand, all they care for is the money and they right not the customer there support team is also very unprofessional and dont care about the customers they like robots