BAD, ***********, UNPROFESSIONAL, AND INABILITY TO SERVE CLIENTS

<p>I APP**** FOR A MOBILE DATA PACKAGE FROM AFRIHOST ON TUESDAY THIS WEEK AND DID ALL THE NECESSARY THINGS THAT I HAVE TO DO ON THEIR WEBSITE AND THE SERVICE WAS NEVER ACTIVATED OR FINALISED. I KEPT ON CALLING BUT NO ONE SEEMED TO BE ASSISTING ME.ON WEDNESDAY I WAS TOLD TO SEND MY DOCUMENTS TO THEIR LEGAL DEPARTMENT, WHICH I IMMEDIATELY DID. THEY RESPONDED BACK AFTER A WHILE AND THEY SAID THEY CAN NOT VERIFY MY IDENTITY DOCUMENT DUE TO SOME UNCLEAR REASONS. I RESPONDED BACK AND SAID WHY IS IT AN ISSUE AS I AM AN EXISTING CLIENT AND THE VERY SAME IDENTIFICATION DOCUMENT THAT I SUBMITTED IS THE SAME ONE THAT I HAD SUBMITTED BEFORE WHEN I INITIALLY STARTED WITH THEM. A FEW MINUTES LATER THEY RESPONDED BACK AND SAID I SHOULDNT WORRY EVERYTHING HAS BEEN VERIFIED. I WAITED FROM WEDNESDAY FOR EVERYTHING TO BE SETUP AND I KEPT CALLING EVERYDAY, WHICH COSTS ME MONEY. TODAY I CALLED AND SPOKE TO SEVERAL PEOPLE TO ASK WHY I HAVENT BEEN ACTIVATED FOR THE NEW ACCOUNT. EVERY AGENT WAS TELLING ME DIFFERENT STRORIES WHICH DID NOT MAKE ANY SENSE AT ALL. SOME WHERE BLAMING EACH OTHER THAT THE OTHER AGENTS DID NOT DO THEIR JOBS PROPERLY. I ENDED UP RECEIVING AN EMAIL SAYING THAT EVERYTHING HAS BEEN ACTIVATED AND THAT THEY WILL BE TAKING MONEY FROM MY ACCOUNT, ONLY TO FIND OUT THAT THEY ACTIVATED WITH A WRONG PHONE NUMBER WHICH DOES NOT EVEN BELONG TO ME, YET ON THE EMAIL THEY ARE SAYING THEY WILL DEBIT MY ACCOUNT. THIS THEN SHOWED ME A HIGH LEVEL OF INCOMPETENCE AT AFRIHOST. TODAY, FRIDAY I SPENT 201 RANDS IN AIRTIME CALLING AFRIHOST. I ENDED UP TALKING TO VANESSA ON THE SALES DEPARTMENT TODAY ON FRIDAY AFTER 5PM. I ASKED HER TO SPEAK TO SOMEONE SUPERIOR AND SHE SAID SHE WILL ASK ST EVE, WHO IS A TEAM LEADER TO CONTACT ME BACK ASAP. I WAITED FOR ABOUT 30 MINUTES FOR THE CALL FROM STEVE, AND HE NEVER CALLED. I CALLED AGAIN LATER AND I SPOKE TO CLEMENT IN THE SALES DEPARTMENT, AND I ASKED TO SPEAK TO STEVE AS I WAS STILL WAITING FOR HIS CALL. CLEMENT SAID THAT STEVE HAS ALREADY KNOCKED OFF. I ASKED TO TALK TO SOMEONE SUPERIOR AND HE SAID ALL MANAGERS, SUPERVISORS AND TEAM LEADERS ARE IN A MEETING, AND THERE IS NO ONE SENIOR THAT I CAN TALK TO.. HE TOOK MY DETAILS AND HE SAID THE SENIORS WILL CALL ME BACK SOON. NOW ITS FOUR HOURS LATER AND NO ONE HAS NOT BOTHERED TO CALL ME BACK. I HAD ASKED CLEMENT TO ASK VANESSA TO CALL ME BACK, BUT SHE DID NOT CALL. I AM VERY FRUSTRATED WITH THIS KIND OF SERVICE AND IM NOT HAPPY TO RECEIVE THIS KIND OF SERVICE. I HAVE BEEN AN AFRIHOST CLIENT FOR A LONG TIME, BUT WITH THIS SERVICE, I DOUBT THAT I WILL EVER RECOMMEND ANYONE TO AFRIHOST.</p> <p>I THINK IT WILL BE GOOD FOR EVEN MYSELF TO START LOOKING FOR ANOTHER SERVICE PROVIDER AND GIVE THEM BUSINESS. THIS IS POOR SERVICE AT ITS BEST!!!!!!!!!!</p> <p>CAN SOMEONE SUPERIOR CONTACT ME BACK.</p> <p> </p> <p> </p> <p> </p> <p> </p>