Bad Customer Support

Without a shred of doubt I have received quality services from Afrihost in the past but recently the quality service is degrading.

Since I moved my domains and websites to Afrihost so I could have all my internet related accounts with a single service provider, I've been having issues with my parked domain which I never had with the previous ISP.

I have a ".co.za" domain that supposed to route to the ".com" one but this is not the case. It has been a recurring issue which I always report and it'll be fixed. Also, I requested that the issue be resolved permanently because I'm paying for the service.

Moreover, to my surprise when I logged another support call for the same issue; Rani (from Afrihost) responded to it and I explained the whole issue to him. But he came back with general feedback not even interested in understanding the issue talkless of trying to help me to resolve it. And when I sent a follow-up email, I never received any feedback from that time on till date. Almost going to a month now!

Can someone from Afrihost please assist!