SM
Steven M
1 reviews | Active since Aug 2023
13 Jul 2023, 23:26
Bad Customer Services
Bad customer experience. Their hosting consultant promised to call me back after 30 minutes about my issue and they never called back. My business was affect with no access to email for 3 days now
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Replies (3)SM
Steven M's updateReviewer Update
13 Jul 2023, 23:31Their hosting department manager when I wanted to report the matter she refused to speak to me. This was very disheartening from a service provider. They charged a wrong amount on my domain service and when the debit order declined they charged me additional admin fees on that their billing department could not help with this. I spend more than 60 minutes on the phone with them on that day but still nothing was done to assist me on this matter. I have as from next month move my fibre and entire portfolio to mweb!!!! Sick customer service
SM
Steven M's update13 Jul 2023, 23:31
Reviewer Update
Their hosting department manager when I wanted to report the matter she refused to speak to me. This was very disheartening from a service provider. They charged a wrong amount on my domain service and when the debit order declined they charged me additional admin fees on that their billing department could not help with this. I spend more than 60 minutes on the phone with them on that day but still nothing was done to assist me on this matter. I have as from next month move my fibre and entire portfolio to mweb!!!! Sick customer service
SM
Steven M's updateReviewer Update
13 Jul 2023, 23:32The manager was Tennar
SM
Steven M's update13 Jul 2023, 23:32
Reviewer Update
The manager was Tennar
SM
Steven M's updateReviewer Update
13 Jul 2023, 23:33It’s been 3 days no call back no email and my account remain suspended
SM
Steven M's update13 Jul 2023, 23:33
Reviewer Update
It’s been 3 days no call back no email and my account remain suspended