Bad Customer Service

I have been struggling with Afrihost since 3rd June 2024 to get a line re-activated at a new premises and they keep telling me that I need to wait on VUMATEL to contact me for a re-installation.

I made contact with Afrihost on the 3rd June to find out about WIFI for the premises that I moved into. The consultant told me that the property have an active line and that I need to make a purchase for a 2nd line which I did as per her advise as I was new to the rental and was unaware that they had WIFI as the LANDLORD just said they don't have WIFI.

I since the 3rd been contacting them everyday to find out status.....2 days before the 14th working day( this apparently the turn around time for VUMA to contact a client) they informed me that I need to check with the LANDLORD who the ISP is as they need to cancel the line and then only can they reactivate the line as no point for a 2nd line which no one informed me until I contacted them again via whatsapp (FYI this a daily follow up).

My landlord informed me the ISP is in fact AFRIHOST...My question why could they not pick it up that they the ISP .... Once I informed them that they the ISP they told me that I bought the wrong thing and that I need to do a re-activation off line. Afrihost chatted to VUMATEL for over a week before someone actually got the funds moved to the new re-activation purchase. Since then they got the VUMATEL Maintenance team to come around on a Saturday morning without no notice (this after saying that they going to call me to arrange) the person came in more interested off how much I paid that will determine the service I get right. The maintenance person contacted whoever he needed to and they informed me that the line was damaged and nothing they can do ...but it's for the installation team and that they approve to do the re-installation at no cost to me the new tenant this time around and would charge the LANDLORD for any damage the next time around.

Afrihost consultants keep escalating and logging calls with VUMATELL but no1 can give you a clear indication off when the line would actually be installed.

Afrihost keep telling me I must wait on VUMATEL to call me. The consultants gives you different answers.

I would like to know why the HELL is it taking so long for VUMATEL and Afrihost to get a line sorted today is the 10th July and Afrihost consultant told me now again I need to wait on VUMATEL to call.

When they will call no one knows...Not even Afrihost can tell me yet I'm there client