Bad customer Service

I have been using Fixed LTE (MTN) via Afrihost for the past 10 years.

Since last week Tuesday I have been experiencing an unstable connection to the extend that I can not make use of the connection. I reported this to Afrihost. Since last week I have received a few emails requesting information from me. I received one call the rest of the calls was initiated by my requesting a call back. I have sent so many screen captures of Speed Tests that I did, but this morning was requested once again to forward screen captures. I have 3 MTN devices of which 2 works perfectly but not the Afrihost Fixed LTE. Each time I was able to speak to somebody I mentioned that the previous time I had this problem MTN eventually did a sim swap and the problem was resolved. Today, 7 days since I reported the problem a ticket was opened with MTN. I once again requested a call back and got the same response - We are sorry for the inconvenience but we are doing what we can to resolve the problem as it has now been escalated to MTN. Why was it not escalated on day 2????

The moral of the story is the communication / escalation procedures of Afrihost is not on par with what it should be.

It should not have been necessary for me to request call backs to be able to actually speak to a person - not an email response every second day.

This is a case of very poor service delivery - a service that I pay for.