Bad Customer Service and Support

I am an existing customer of this company for 9 years. A few weeks ago I availed an offer made by the CEO, Gian Visser, for an optic fibre internet connection. The fibre cable connection was supposed to be made by Vumatel. Vumatel was actually quite fast and installed cable and modem in my house last week. However, then things got stuck! First Vumatel took a couple of days to connect the cable to my house to their network. I had to remind them twice. I was supposed to have internet right after the connection but nothing happened. I contacted Afrihost for help. Richard D from Afrihost support diagnosed that it must be my router that needed to be setup correctly. He sent me some useless generic instructions which didn't solve the problem. Actually, it took me almost a day to understand these instructions. Then I tried their support line. After hanging about 40 minutes in the queue, I managed to speak to a more competent member of their team. Subsequently, I could setup my router. Still no internet! The following day I tried to contact Afrihost support via internet chat. Never got anybody on the line. Then I tried the phone support. Again I had to wait close to 40 minutes till I got through. Sasha tested the Vumatel line and gave me the shocking news that I needed an "object number" from them. Without that they couldn't activate the line and internet package I had booked. At this moment, I simply had enough! It was Afrihost's job to ensure that everything is installed and in place for me to enjoy my fibre internet package. I immediately cancelled the fibre packaged before it was even activated! At least, the cancellation was immediate and without any hassles. I think because of all this fibre craze at the moment, their customer service is simply overwhelmed. Not need for me to join this craze and deal with more bad customer service.