Bad Customer Service

We have paid our outstanding amount on Saturday. We did send the proof of payment to the relevant department. No one was able to assist they only sincerely apologize for the inconvenience and then we must wait 24-48 hours and the next email says 48-72 hours. It is Monday past 12 and the internet is still disconnected. Your customer service is very very poor, you are very fast to disconnect our services but when we pay and wish for the service to be connected you can't assist properly.